ServiceNow Product Manager / Solution Lead

Aberdeen Advisors LLC is seeking a hands-on ServiceNow product lead for a client with a large but immature ServiceNow presence. The role shapes product vision and roadmaps, translates stakeholder needs into prioritized plans, and leads delivery teams to provide incremental value and data-driven insights.

Responsibilities:

• Shape the product vision and roadmap for CMDB, CSDM, APM, and EA capabilities in collaboration with the platform owner, enterprise architect, and offshore team
• Write user stories and acceptance criteria, and own the backlog
• Direct and unblock offshore delivery teams so they ship incremental value
• Design the reporting and dashboards that show progress and drive decisions
• Run working sessions with technical and business stakeholders to align on priorities and data ownership

Requirements:

• Strong consulting skill set - managing client relationships, adding structure to ambiguous situations, presenting to business and technical leaders, communicating plans, and driving results
• Experience with real ServiceNow implementations, ideally brownfield : messy data, unclear ownership, early “crawl” maturity, not just greenfield or heavily staffed programs
• Hands-on expertise in EA, APM, HAM, SAM, and SPM
• Service Mapping experience
• Understanding of CMDB table relationships, class definitions, and alignment to CSDM 5.0
• A skilled facilitator who is comfortable presenting and earning credibility with executives and engineers
• Political savvy: navigates ambiguous ownership and stakeholder resistance without stalling
• Consulting or system integrator experience, including client management and presentation skills
• Past titles such as Consultant, Product Manager, Solution Architect, Platform Owner, or Process Engineer