Customer Service Consultant - Raleigh (Remote)

CarMax is a used-car retailer focused on transparency, innovation, and customer experience. The Customer Service Consultant role connects customers’ online and in-store experiences by responding to inquiries, recommending vehicles, and guiding customers through sales, financing, appraisals, and delivery. The role also requires meeting sales targets and obtaining an applicable Automotive Salesperson License.

Responsibilities:

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process
• Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences
• Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery
• Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience
• Achieve individual sales and performance targets while providing an iconic customer experience
• Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel)

Requirements:

• · Previous sales or customer service experience, ideally in retail or similar environments
• · Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset
• · Excellent written and verbal communication skills, with attention to detail
• · Flexibility to work variable shifts, including nights, weekends, and holidays
• · Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent
• · Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
• · Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel)