Strategic Projects Lead, Managed Services

Prolific provides human data infrastructure that enables researchers and companies to develop and train AI systems using a global, ethically curated participant base. The Strategic Projects Lead will own complex AI client engagements end to end, translating requirements into delivery plans, coordinating cross-functional teams, managing client relationships, and improving scalable project-delivery processes.

Responsibilities:

• Own the end-to-end delivery of complex AI projects, from understanding client requirements and shaping the delivery approach through to execution and completion
• Act as the primary point of contact for your clients, building strong relationships and providing clear, consistent communication throughout the project lifecycle
• Work with clients to translate complex or evolving requirements into clear project scopes, delivery plans, success criteria and practical solutions
• Partner closely with Sales, Operations, Product and Engineering to coordinate resources, solve delivery challenges and ensure projects meet both client and Prolific goals
• Stay close to project execution, identifying risks or issues early and working through problems directly to keep delivery on track
• Own and track key delivery metrics including quality, timelines, budgets and profitability, using project data to identify opportunities to improve outcomes
• Help improve the way we deliver AI projects, developing more effective and scalable processes, tools and ways of working as our client base grows

Requirements:

• 3–6+ years of experience managing complex client projects or programmes, ideally within AI/ML, human data, data services or another technical environment
• A solid understanding of AI technologies and the AI/ML development lifecycle, including familiarity with areas such as data collection, annotation, evaluation or validation
• Strong client-facing skills, with experience building trusted relationships and communicating effectively with both technical and non-technical stakeholders
• Experience taking complex or ambiguous client requirements and turning them into clear, executable plans and successful outcomes
• A hands-on approach to delivery and problem-solving, with the ability to get into the detail, identify what's going wrong and drive solutions forward
• Strong analytical and commercial judgement, with experience managing project KPIs, budgets, profitability, quality and delivery performance
• Proven ability to lead across teams, align different stakeholders and operate effectively in a fast-moving environment where priorities and requirements can change