Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Sr OHPAC Application Support/Technical Support Analyst ,Hybrid, VA
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
Short Description:
The OracleHealth Patient Accounting (OHPAC) Application Support Specialist provides Tier1 support to end users of Oracle Health Patient Accounting and related patientaccounting areas. This position provides technical and functional expertise totroubleshoot application issues, support user and system configuration, monitorkey OHPAC functions, and assist with maintaining stable and effective patientaccounting operations. The specialist serves as a first point of contact forend users, resolving issues when possible and escalating complex problems toappropriate Tier 2, technical, implementation, or vendor support teams.
Complete Description:
TheOracle Health Patient Accounting (OHPAC) Application Support Specialistprovides Tier 1, first-call-resolution support to end users utilizing OracleHealth Patient Accounting and related patient accounting areas.
Knowledge and Skills
Fill the above skills in the below box and have consultant to complete
SKILLS MATRIX
Skill
Required
Amount of Experience
Experience
Foundational knowledge of Oracle Health Patient Accounting (OHPAC) and patient accounting/revenue-cycle workflows.
Required
3 Years
Ability to troubleshoot and resolve routine OHPAC application issues and accurately escalate issues outside the scope of Tier 1 support.
Required
3 Years
Ability to understand and follow established application support procedures, organizational policies, and standard operating procedures
Ability to communicate clearly and professionally with end users, application teams, technical teams, leadership, and vendors.
Required
3 Years
Ability to document incidents, troubleshooting activities, resolutions, and escalations accurately and consistently.
Required
3 Years
Ability to recognize patterns in incidents and identify recurring application or workflow issues.
Required
3 Years
Working knowledge of common end-user technologies, including desktop applications, Citrix environments, printing, user access, and related support
Required
3 Years
Understanding of healthcare privacy, security, and compliance requirements, including HIPAA
Required
3 Years
Demonstrates strong customer service skills and the ability to provide clear guidance to users with varying levels of technical expertise
Required
3 Years
Strong analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC
Required
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DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Dia soft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer