IT Support Technician
Location: Columbia, SC
Duration: 12+ months
Phone/Skype Hire. Onsite from day 1. Only SC residents
Responsibilities
Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues.
Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access.
This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems.
Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.
Essential Functions:
o Windows and macOS computers
o Software and applications
o User accounts and authentication
o Printers and peripherals
o Network and connectivity issues
o Monitors, docking stations, keyboards, mice, and related equipment
o Mobile devices and other College technology
o Preparing computers for deployment
o Installing approved software
o Connecting and configuring peripherals
o Performing routine software and operating-system updates
o Assisting with device enrollment
o Replacing or deploying computers and other equipment
o Troubleshooting device configuration issues
o Verifying equipment functionality
o Maintaining standardized workstation configurations
o Assisting with technology inventory and equipment tracking
Required Qualifications:
Preferred Qualifications:
Familiarity with one or more of the following is helpful:
Additional Knowledge, Skills & Abilities:
