Customer Service Representative

Daily Mail US is seeking a Customer Service Representative to serve as a primary point of contact for customers. The role involves answering questions, resolving concerns, assisting with orders and accounts, maintaining accurate records, and coordinating with other teams to improve the customer experience.

Responsibilities:

• Respond to customer questions through phone, email, chat, or other support channels
• Listen carefully to understand what each customer needs and provide helpful, straightforward answers
• Resolve customer concerns with patience, empathy, and professionalism
• Help customers with orders, accounts, billing, product information, or general questions
• Follow up when needed to make sure issues are fully resolved
• Work with other teams when a customer’s request requires additional support
• Keep accurate notes and records of customer interactions
• Learn our products, services, and processes so you can provide reliable information
• Look for ways to make the customer experience easier and better
• Stay calm and organized, even during busy periods

Requirements:

• Strong communication and listening skills
• A friendly, respectful, and patient approach to working with people
• The ability to solve problems and think through situations rather than simply follow a script
• Comfortable using computers, email, chat, and basic business systems
• Good attention to detail and the ability to stay organized
• Someone who takes responsibility and follows through
• A positive attitude and willingness to learn
• Previous customer service or customer-facing experience is helpful, but we're open to people with transferable experience