Senior Technical Project Manager

Miratech is a global IT services and consulting company that supports digital transformation for enterprises and startups. The Senior Technical Project Manager leads end-to-end delivery of technical projects involving speech-enabled IVR and voice solutions, managing stakeholders, cross-functional teams, risks, dependencies, governance, and delivery improvements.

Responsibilities:

• Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication
• Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams
• Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms
• Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve
• Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes
• Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing
• Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup
• Drive continuous improvement initiatives based on client feedback and lessons learned

Requirements:

• 7+ years of experience as a Technical Project Manager and Delivery Management or in a similar technical delivery leadership role
• 2+ years of hands-on experience in engineering or technical delivery roles
• Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications
• Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts
• Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments
• Comfortable working in fast-paced, startup-like environments with evolving responsibilities
• Excellent communication, stakeholder management, risk management, and conflict-resolution skills, with the ability to communicate effectively with both business and technical audiences
• Experience in contact center, CX, IVR, or related technical domains