Senior Project Manager (EMEA or USA)

Panopto is a customer-centric learning technology company focused on visual and audio-based learning solutions. The Senior Project Manager owns end-to-end execution of product initiatives, coordinating Product, Engineering, Design, Marketing, Sales Enablement, Support, and Customer Success from commitment through release. The role also develops repeatable delivery and go-to-market frameworks for complex SaaS initiatives.

Responsibilities:

• Own the end-to-end plan for assigned initiatives — scope, sequence, dependencies, milestones, and readiness criteria from commitment through release
• Break large, ambiguous initiatives into discrete workstreams with clear owners, and keep the group aligned as things shift
• Work alongside Product Managers and Engineering Leads to track delivery against commitments, surface slippage early, and keep cross-team dependencies visible and resolved
• Facilitate the sessions that move work forward — dependency reviews, cross-team planning, release readiness — and make sure they end in decisions
• Translate engineering blockers and technical trade-offs into clear, honest updates for Product leadership and commercial stakeholders
• Drive go-to-market readiness with Product Marketing, Sales Enablement, Support, and Customer Success so enablement lands with the release, not after it
• Coordinate internal and customer-facing release communications, including release notes
• Build the templates, checklists, and repeatable processes that make the next release easier than the last one — using AI tooling to cut the manual overhead

Requirements:

• 6+ years of project or program management experience, with at least 4+ years specifically embedded within a B2B SaaS Product or R&D organization
• Bachelor's degree or equivalent work experience
• Demonstrated experience running delivery with software engineering teams and coordinating the go-to-market side of a product launch. This role does both
• Proven experience driving delivery for complex SaaS architectures (e.g., API integrations, multi-tenant cloud platforms, feature flags, continuous deployment release models).
• Working understanding of the SaaS product lifecycle and agile delivery practices, with the judgment to adapt the process to the situation rather than apply it by the book
• Enough technical fluency to hold a credible conversation with engineers about dependencies, trade-offs, and blockers — you don't need to write code, but you can't be a passenger in the discussion
• Proficiency with Jira and Confluence for planning, tracking, and documentation
• Strong written and verbal communication, including the ability to push back constructively on scope creep
• Experience working with distributed teams across multiple time zones
• Demonstrated track record of designing, implementing, or improving cross-functional delivery and GTM release frameworks, rather than just executing within existing ones
• Experience coordinating GTM launch activities with Product Marketing, Sales Enablement, or Customer Success
• Experience presenting, reporting delivery health, and managing trade-offs directly with VP and C-level stakeholders
• Experience sitting inside a Product or R&D organization rather than a central PMO
• Active PMP, PMI-ACP, or CSM certification
• Hands-on experience leveraging modern PM stacks (Jira, Confluence) and AI productivity tools to streamline status reporting, documentation, and risk analysis
• Prior experience in a Product Operations (ProdOps) function
• Familiarity with API-based products, feature flagging, or cloud service constraints
• Experience in EdTech or with higher education or enterprise customers
• Practical use of AI tooling to accelerate planning, synthesis, and reporting work