Manager, Product - Digital

Thrivent is a financial services organization seeking a strategic, data-driven Manager of Product to lead Digital Exploration across thrivent.com. The role owns digital acquisition and conversion experiences, develops product strategy and roadmaps, optimizes customer journeys through analytics and experimentation, and leads product owners and cross-functional teams.

Responsibilities:

• Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions
• Consistently and iteratively ensures that business strategies are being executed through product roadmaps
• Leads team collaboration to manage and prioritize product roadmap and releases across multiple products
• Collaborates to resolve conflicts in a constructive manner when they arise
• Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective
• Identifies and tracks performance metrics both evergreen key performance indicators to monitor the overall health of the product and objectives to focus efforts on making specific, measurable improvements to experiences that drive positive outcomes
• Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements
• Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value
• Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer
• Engages with customers and users on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions
• Collaborates across product teams to develop and roll out operational plans
• Researches and identifies industry best practices and trends to increase effectiveness
• Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management
• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization
• Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes. ​
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients
• Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients

Requirements:

• Bachelor's degree or equivalent work experience
• 10+ years relevant business experience, including in product manager role, product owner role or similar
• Understand fundamentals of iterative development, software development process and procedures
• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
• High-level of organization and attention to detail
• Passion and understanding of new technology and trends
• Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills
• Certified Product Manager or similar certification
• Experience highly preferred in content management, data, A/B testing and digital consumer facing product experience
• May have prior supervisory experience
• Strong ability to effectively manage and resolve conflicting priorities
• Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements
• Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle
• Proven experience in leading and influencing cross-functional teams
• Demonstrated experience with user interface design and best practices for usability
• Experience working in large, complex organizational initiatives
• Advanced skills in MS Office Suite with particular emphasis on Excel and Powerpoint
• Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment