Customer Service Specialist

Randstad Digital Americas is seeking a Customer Service Specialist to support insureds and claimants with group life, disability, and absence claims. The role handles routine and complex inquiries, resolves customer issues, maintains accuracy, and meets performance and quality metrics through phone and digital channels.

Responsibilities:

• Handle claims inquiries and first notices of loss (FNOL) via phone and digital channels
• Resolve customer issues, clarify facts, and escalate complex cases when necessary
• Maintain accuracy and meet performance, quality, and phone metrics

Requirements:

• High School Diploma (or equivalent)
• 6+ months of customer service or contact center experience (insurance preferred)
• strong MS Office skills, data entry speed, and ability to navigate multiple systems
• Training Hours: M–F, 8:30 AM – 5:00 PM EST (Mandatory attendance)
• Operating Hours: M–F, 8:00 AM – 8:00 PM EST. Must have open availability for any 5x8 shift within these hours (no specific shift guaranteed)
• Location: 100% Remote. Mandatory overtime may be required during peak periods