Staff Security Engineer, Strategy & Operations

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Staff Security Engineer, Strategy & Operations will drive operational excellence across security and infrastructure organizations by owning governance frameworks, executive dashboards, KPI programs, strategic planning, and cross-functional initiatives. The role also provides executive decision support, operational analysis, mentorship, and leadership communications.

Responsibilities:

• Establish and maintain operational governance frameworks supporting Health100 and PCW Security & Infrastructure strategic priorities
• Define, document, and enforce operational standards, reporting processes, and organizational best practices
• Develop and maintain Standard Operating Procedures (SOPs), operational playbooks, and governance documentation
• Drive consistency and accountability across security and infrastructure reporting, communications, and operational processes
• Develop KPI governance standards and ensure alignment of metrics across multiple organizations and stakeholder groups
• Support security program maturity through policy alignment, operational rigor, and continuous process improvement
• Partner closely with Security Engineering, Infrastructure Engineering, Program Management, Business Operations, and leadership teams to drive strategic initiatives
• Serve as a trusted advisor to Directors, Senior Directors, and executive stakeholders on operational performance and organizational priorities
• Facilitate cross-functional alignment across security, infrastructure, compliance, risk, engineering, and business teams
• Lead and coordinate executive business reviews, operational reviews, and leadership discussions
• Identify organizational challenges and drive scalable solutions through collaboration and influence
• Own the strategy, development, maintenance, and continuous improvement of executive dashboards supporting the Health100 and PCW Security & Infrastructure organizations
• Define, track, analyze, and report KPIs that measure organizational health, operational effectiveness, security program performance, infrastructure reliability, delivery execution, risk management, and strategic objectives
• Develop and maintain executive scorecards, Monthly Operational Reviews (MORs), Quarterly Business Reviews (QBRs), and leadership reporting frameworks
• Establish leading and lagging indicators that enable proactive management of organizational risks and priorities
• Ensure accuracy, consistency, and integrity of metrics across reporting systems and business reviews
• Partner with data, engineering, and security teams to automate reporting processes and improve data accessibility
• Deliver actionable insights through trend analysis, forecasting, performance assessments, and executive recommendations
• Leverage Power BI, Microsoft Fabric, Excel, SharePoint, and related technologies to provide data-driven visibility and decision support for leadership
• Analyze business and operational data to identify opportunities, risks, dependencies, and performance trends
• Translate complex technical and business information into executive-ready narratives and recommendations
• Support organizational planning through quantitative analysis, benchmarking, forecasting, and scenario modeling
• Drive continuous improvement initiatives informed by operational data and business insights
• Lead and coordinate key operational rhythms, including business reviews, leadership staff meetings, planning cycles, and strategic initiatives
• Manage action-item tracking, dependency management, risk mitigation, and executive follow-through for critical priorities
• Maintain organizational SharePoint sites, collaboration platforms, and knowledge management systems
• Support security and infrastructure leadership in execution of strategic initiatives, organizational transformations, and operational improvements
• Develop repeatable processes that improve visibility, efficiency, and organizational scalability
• Coordinate communications and information flow across multiple stakeholder groups and leadership teams
• Provide guidance and mentorship to engineers, program managers, analysts, and operations professionals
• Promote adoption of reporting standards, operational best practices, and strategic planning methodologies
• Develop onboarding resources, operational documentation, and training materials that improve organizational effectiveness
• Foster a culture of accountability, continuous improvement, operational excellence, and data-driven decision making
• Evaluate emerging security technologies, operational tools, automation opportunities, and AI-enabled solutions
• Identify opportunities to modernize reporting, improve dashboard capabilities, and enhance executive insights
• Research industry best practices across cybersecurity operations, infrastructure management, organizational effectiveness, and business operations
• Drive innovation initiatives that improve operational maturity, reporting efficiency, and strategic visibility
• Partner with leadership on annual planning, quarterly business planning, organizational goal setting, and execution management
• Support development and tracking of organizational OKRs, strategic priorities, investment decisions, and operational roadmaps
• Create executive presentations, business cases, strategic narratives, and leadership communications
• Monitor progress against strategic commitments and provide leadership visibility into performance, risks, and outcomes
• Facilitate alignment across stakeholder groups to drive successful execution of business and security objectives
• Support executive decision-making through data-driven recommendations and operational insights

Requirements:

• 7+ years of experience in Security Engineering, Security Operations, Technical Program Management, Business Operations, Strategy & Operations, Chief of Staff functions, or related disciplines
• Experience supporting security, infrastructure, engineering, or enterprise technology organizations
• Demonstrated expertise developing executive dashboards, KPI frameworks, scorecards, and business performance reporting
• Experience driving cross-functional programs and organizational initiatives in complex, matrixed environments
• Strong analytical, problem-solving, and business operations skills
• Exceptional communication skills with the ability to influence and present to executive leadership
• Experience facilitating operational reviews, strategic planning activities, and business governance processes
• Ability to synthesize technical and business information into actionable recommendations
• Bachelor's degree in Computer Science, Information Security, Cybersecurity, Information Systems, Engineering, Business Administration, Data Analytics, or a related field
• Experience supporting enterprise Security, Cybersecurity, Infrastructure, Risk Management, Compliance, or Engineering organizations
• Proven experience owning KPI strategy, executive scorecards, and operational reporting across large-scale organizations
• Experience tracking and reporting organizational metrics across Health100 and PCW Security & Infrastructure environments
• Advanced proficiency with Power BI, Microsoft Fabric, SharePoint, Microsoft Excel, PowerPoint, and Microsoft 365 technologies
• Knowledge of security metrics, operational excellence frameworks, risk management practices, and infrastructure performance measurement
• Experience building automated reporting solutions and executive data visualization platforms
• Experience partnering directly with Director, Senior Director, VP, or executive leadership teams
• Familiarity with organizational change management, strategic planning, and operational transformation initiatives
• Master's degree in Cybersecurity, Business Administration (MBA), Information Systems, Data Analytics, or a related discipline preferred
• Relevant industry certifications such as CISSP, CISM, PMP, Security+, Azure Security Engineer, Certified Scrum Master, Lean Six Sigma, or equivalent certifications are highly desirable