Technical Support Representative

Description

We are looking for a Technical Support Representative to join our team on a contract basis. In this role, you will assist users with setting up multi-factor authentication (MFA), resolve routine technical issues in a Windows environment, and provide clear support for business software setup and usage. This opportunity is well suited for someone with strong written and verbal communication skills and a customer-focused approach to service desk support.

Responsibilities:

Assist platform users with questions and issues related to multi-factor authentication deployment and account access

Respond to service desk requests, document issues accurately, and provide updates through ticketing systems

Communicate technical instructions in a clear, detail-focused manner through written and digital channels

Escalate unresolved issues when necessary while ensuring proper follow-up and resolution tracking

Requirements

At least 2 years of experience in technical support, help desk, or desktop support roles
Working knowledge of Microsoft Windows and basic desktop troubleshooting methods
Experience handling service desk tickets and maintaining accurate support records
Ability to deliver technical assistance to end users in a detail-oriented and timely manner
Strong written communication skills with the ability to explain solutions clearly
Comfortable supporting authentication, access, and business software-related issues

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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