Senior technical consultant- ITSM

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Senior technical consultant- ITSM in USA. Below is the detailed job description.

Title: Senior technical consultant- ITSM

Location: USA Remote

Job Description:

Role Summary

We are seeking an experienced ServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders.

Key Responsibilities

• Configure and implement ServiceNow ITSM modules:

• Incident Management

• Problem Management

• Change Management

• Request Management

• Knowledge Management

• Service Catalog

• CMDB

• Develop and customize ServiceNow applications using:

• Business Rules

• Client Scripts

• Script Includes

• Flow Designer

• UI Policies

• UI Actions

• Record Producers

• Catalog Items

• Build and maintain integrations using:

• REST APIs

• SOAP APIs

• IntegrationHub

• MID Servers

• Develop workflow automation and approval processes.

• Support platform upgrades, patching, deployments, and production support activities.

• Troubleshoot and resolve ServiceNow application and integration issues.

• Collaborate with business analysts and functional consultants to translate requirements into technical solutions.

• Participate in code reviews and follow ServiceNow development best practices.

• Create technical design documents and unit test documentation.

• Support Agile delivery processes including sprint planning, development, testing, and deployment.

Mandatory Skills

ServiceNow Platform

• ITSM

• Service Catalog

• CMDB

• Flow Designer

• IntegrationHub

• Service Portal / Employee Center

Development

• JavaScript

• Business Rules

• Client Scripts

• Script Includes

• UI Policies

• UI Actions

• ACLs

Integrations

• REST APIs

• SOAP APIs

• MID Server

• Import Sets

• Transform Maps

Methodology

• ITIL

• Agile / Scrum

Preferred Certifications

Mandatory

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)

• ServiceNow Certified Application Developer (CAD)

Additional Advantage

• ITIL v4 Foundation

• CIS-Discovery

• CIS-Data Foundations

• CIS-CSM

• CIS-HRSD

Experience Requirements

• 3-7 years of ServiceNow experience

• Minimum 3 years of ITSM implementation experience

• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.

• Experience with ServiceNow integrations and workflow automation.

• Experience working with enterprise customers in implementation or support projects.

• Good understanding of ServiceNow development lifecycle and best practices.