Provide Tier 1 application support for Oracle Health Patient Accounting (OHPAC) and patient accounting/revenue-cycle workflows.
Troubleshoot user issues, perform first-call resolution, and escalate complex issues to Tier 2 or technical teams.
Monitor OHPAC functions, system health, KPIs, work queues, interfaces, printing, user access, and related operations.
Support EHR go-live and post-go-live activities, including health checks, readiness checklists, issue tracking, and trend analysis.
Document incidents and resolutions while following ITIL, HIPAA, SLA, and healthcare support procedures.

Oracle Health Patient Accounting (OHPAC)

Key skills