Customer Success Manager Albany, NY

UVeye develops automated, AI-centric vehicle inspection systems for the automotive sector. The Customer Success Manager will act as a trusted advisor to dealership clients by training users, driving platform adoption and ROI, managing relationships, analyzing performance metrics, and identifying account growth opportunities.

Responsibilities:

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance
• Simultaneously and successfully managing multiple client relationships
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Requirements:

• 3+ years of experience in a Customer Success, Account Manager or similar role – in Automotive SaaS
• 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
• Proven experience in managing multiple accounts and projects
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers
• Hunger to work in a hyper-fast paced and ever changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms
• General understanding of the automotive space – an advantage!
• This role involves regular on-site work within dealership environments and requires approximately 50% travel
• While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots
• The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols