Principal Technical Business Systems Analyst

Empower is seeking a Principal Technical Business Systems Analyst to lead the evaluation of complex business processes and systems. The role translates business needs into system requirements, supports product delivery, collaborates with cross-functional teams, contributes to application roadmaps, and mentors other Analysts.

Responsibilities:

• Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects
• Analyze and translate business needs into clear, concise user stories that align with project goals
• Conduct complex and vital work independently, exercising judgment and influencing best practices within the discipline
• Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements
• Conduct interviews, story mapping, storyboarding, workflow analysis, process analysis, and observation sessions to support requirements for IT development projects
• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains
• Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality
• Troubleshoot issues, conduct impact analysis, and recommend solutions
• Review system enhancements with project stakeholders
• Create flow diagrams and document technical solutions
• Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies
• Coach and mentor other Analysts and lead the COE for the Analyst community within the Value stream
• Provide solutions to complex business problems and work closely with Architects and System Analysts
• Participate in future application roadmaps and contribute ideas to make applications more scalable and resilient
• Act as a key point of contact for business queries, particularly during major incidents

Requirements:

• Applicants must be authorized to work for any employer in the U.S
• 10+ years of relevant work experience working with development and systems teams as a Lead Business Systems Analyst
• Ability to analyze complex business processes and identify areas for improvement
• Ability to identify and solve business problems through innovative and practical solutions
• Effective communication skills to understand stakeholder needs and convey technical information clearly
• Proficiency in collecting, documenting, and managing system requirements from stakeholders
• Understanding of technology and systems, including highly complex multi-platform applications and databases, to bridge the gap between business needs and technical solutions
• Effective documentation skills to create comprehensive reports, manuals, workflows, and specifications
• Ability to manage tasks, timelines, and resources effectively to support successful project delivery
• Flexibility and adaptability to changes in project scope, requirements, or technological advancements
• A high level of proficiency with technology, including SQL, Toad, MS Access, Excel, and/or SharePoint
• Strong knowledge of Agile development methodology, including experience with Jira and Confluence
• Bachelor's degree in a related field
• Experience with Agile principles
• Prior production support and troubleshooting experience
• Experience as a QA or Developer