Software Engineer (Agent)

Parakeet Health is building an AI-powered platform that handles healthcare patient interactions and operational workflows for medical practices. The Software Engineer (Agent) will work directly with customers to translate their needs into prototypes, configure and deploy AI agents, integrate with EHR systems, and help shape the product roadmap.

Responsibilities:

• You’d be one of the first few dedicated Agent Engineer at Parakeet. There’s no playbook for this yet… you’d be writing it
• You’re in customer calls four or five times a week, translating what you hear into decisions and working prototypes (sometimes before the call even ends)
• You make the call on what gets built now, what gets pushed, and what becomes a roadmap item
• You’re not just deploying anymore; you’re discovering
• You jump on a call with a new eyecare customer’s office manager to walk through how they handle appointment recalls
• You’re taking notes and already sketching how to express this in the platform before she’s even finished explaining it
• You’re configuring a deployment for a multi-specialty medical group in NYC
• Their eClinicalWorks integration needs a tweak to pull the right appointment types for their specialty scheduling flow
• You push a fix, test it against their sandbox, and watch the agent nail the booking
• You’ve been thinking about this since hearing something similar from another customer last week
• You sketch a quick prototype with Claude Code—what insights to derive, what automated actions the agent could take—and share your screen to get his reaction
• You sync with me and the engineering team
• You share what you heard from customers, demo the prototype you built, and talk through what should become a real feature versus a one-off
• You’ll shadow Cecilia and Sumedh through a real customer onboarding—picking up the scheduling rules that vary practice-to-practice, getting familiar with our EHR integrations, and listening to actual patient calls
• By the end of month one you’ll have a feel for how the platform works and where its edges are
• You're leading now. That means scoping a customer’s scheduling workflows, customizing the agent to their SOPs, integrating with their EHR, QA-ing performance, and iterating with their ops team until it’s humming
• You and Tom are the one-two punch that gets a practice live in two weeks—fast enough that customers who’ve dealt with other healthcare vendors can’t quite believe it
• You’re also starting to form real opinions about where the platform has gaps
• We’ve hired more FDEs and you’re the one showing them the ropes
• You’re prototyping new capabilities, bringing them back to the team, and directly influencing the roadmap
• For our largest enterprise deals, you’re getting pulled into pre-sales and building custom demos that help close contracts