Corporate Vice President - Cloud Site Reliability Engineer Leader Job Details | New York Life Insurance Co

New York Life is a financial services company advancing its technology, data, AI, and cloud capabilities to support its businesses and stakeholders. The Cloud Site Reliability Engineering Services Leader will lead engineers in creating, modernizing, and operating AWS-hosted platforms, while driving automation, standardized infrastructure, self-service provisioning, resiliency, and operational excellence.

Responsibilities:

• Drive the team towards excellence in the solutions they develop and deliver
• Manage and monitor the efficiency of the team, identifying and developing opportunities for improvement
• Identify opportunities for the use of GenAI and Agentic AI within the scope of the team’s responsibilities, freeing the team to focus on more important work
• Mentor junior and mid-level engineers, drive engineering best practices, and collaborate closely with software development teams
• Develop and foster relationships with the stakeholders (application system owners), managing expectations, priorities, and delivery
• Modernize and normalize the fleet of application systems with a focus on resiliency and reliability, operational excellence, availability, operational excellence, security, and cost
• Be a leader within the organization by setting the standard on the use of automation, including IaC, CI/CD Pipelines, and Artifact Management
• Establish and govern reusable Terraform modules and standardized AWS infrastructure patterns, including versioning and lifecycle management, to enable consistent and repeatable infrastructure deployments
• Build and mature self-service infrastructure provisioning capabilities that allow application teams to consume approved AWS infrastructure patterns within enterprise guardrails
• Architect, provision, and maintain cloud resources using Terraform, Harness, Jfrog, and other enterprise platforms
• Reduce manual toil by building robust deployment pipelines and automation using Harness CI/CD
• Set Service Level Indicators (SLIs) and Service Level Objectives (SLOs); track error budgets to balance feature delivery with system stability
• Lead triage and resolution for high-severity production issues, conducting blameless post-mortems and root cause analysis (RCA)
• Implement monitoring, logging, and tracing tools (e.g., Amazon CloudWatch, NewRelic)
• Drive infrastructure resiliency and participate in disaster recovery planning and validation in partnership with application and operations teams
• Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams to adopt automation and delivery pipelines
• Displays empathy for the software development community and champions continuous improvement to optimize the end-to-end software delivery process
• Partner with the Cloud Platform, Development Tools, Security, and other technology teams within the organization to drive roadmaps to enable the SRE team
• Create and maintain a culture of open communication, trust, excellence, and recognition
• Ability to translate cloud architecture, security, compliance, and governance standards into scalable infrastructure patterns and automated engineering solutions
• Proficiency and experience with Terraform HCL (IaC)
• Strong foundation in OS performance tuning, networking, and security troubleshooting

Requirements:

• • Ability to translate cloud architecture, security, compliance, and governance standards into scalable infrastructure patterns and automated engineering solutions
• • Proficiency and experience with Terraform HCL (IaC)
• • Strong foundation in OS performance tuning, networking, and security troubleshooting
• • Bachelor's degree in computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience
• • One or more AWS Professional Certifications, AWS Certified DevOps Engineer or AWS Certified Solutions Architect
• • Practical experience in developing and deploying ML/AI driven developer experiences
• • In depth technical knowledge of Kubernetes, AWS Services, Terraform, and one or more software development frameworks
• • 8+ years in IT/DevOps/SRE with 3+ years in a technical leadership or senior role
• AWS Certified DevOps Engineer or AWS Certified Solutions Architect preferred