Senior Project Manager - Professional Services

Rubrik Professional Services helps customers address complex technical challenges, improve operational efficiency, and maximize their investment in Rubrik technology. The Senior Project Manager leads complex enterprise customer implementations, serves as a trusted customer advisor, mentors project managers, and contributes to PMO governance, process optimization, and delivery framework development.

Responsibilities:

• Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments
• Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets
• Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies
• Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales, Technical Account Managers), and third-party partners
• Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives
• PMO Governance: Partner with PS leadership to help build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and key performance indicators
• Continuous Improvement: Audit project workflows and delivery tools to identify bottlenecks, driving initiatives that enhance operational efficiency, margins, and customer satisfaction
• Resource & Capacity Planning: Assist in establishing best practices for resource allocation, utilization tracking, and project health reporting across the PS portfolio
• Coach & Mentor: Serve as a mentor to associate and mid-level PMs, providing guidance on client management, conflict resolution, scope control, and career growth
• Thought Leadership: Share best practices, templates, and lessons learned across the team to foster a culture of continuous learning and high performance

Requirements:

• 8+ years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization
• PMP (Project Management Professional) certification
• Proven experience building or scaling PMO governance models supported by AI, standard delivery methodologies, and project health tracking processes
• Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment
• Demonstrated experience mentoring, coaching, and developing junior to mid-level project managers
• Expert knowledge of modern project management tools (e.g., Smartsheet, Jira, Confluence, Asana) as well as Google Workspace
• Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills
• Prior hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery
• Additional certifications such as Agile/Scrum (CSM, PMI-ACP), ITIL, or Prosci Change Management
• Strong financial acumen regarding professional services metrics (e.g., revenue recognition, margin, utilization, project profitability)