About this role

Position: ServiceNow | ITSM |ITAM Consultant

Location: Austin, TX - Onsite

Duration: 12+ Months

Job Description:

Oversee CMDB support services according to SLA, including requests to provision and de-provision CIs, and regular maintenance work such as ServiceNow discovery
CMDB Health Checkup, De-Duplication Tasks, Data Cleanup and reporting.
Responsible for daily administration, stability, and performance of CMDB.
Responsible for managing the CMDB Health Dashboard administration.
Create and maintain custom and out-of-the-box integrations.
Review critical incident outage resolution results and responses and dispositions of failed changes due to CMS-related issues.
Ensure that CMDB data is available and reliable to support other ITSM processes (Change, Incident, Problem, etc.
Knowledge of CMDB CSDM and CI relationship.
Knowledge of CMDB Ownership Process.
Knowledge of CI and Asset LCM process
Knowledge of Transform Maps
CMDB Analysis, Reporting, PA, CSA, and Discovery Certifications.

Minimum Years of Experience, Skills, and Qualifications

Years Skills/Experience

2 Experience with IT Asset Management (ITAM)

3 Experience with IT Configuration Management Health and Data Management

3 Experience with Configuration Management Database (CMDB)

2 Experience with Common Service Data Model (CSDM)

1 Experience with IT Operations Management

1 Experience with ServiceNow Discovery

2 Experience with IT Service Management, ITIL practices

3 Strong verbal and written communication skills

Preferred Skills and Qualifications

Years Skills/Experience

3+ Experience with IT Service Management, ITIL practices

2 Demonstrated detail-oriented work and a strong interest in the type of work that re...

1 Understanding of how vendor, contracts, and software licenses data must be related.

1 ITIL Foundations or ITIL Practitioners Certification

ServiceNow | ITSM |ITAM Consultant

Key skills