We are seeking a ServiceNow Now Assist Developer with hands-on experience implementing Generative AI, Now Assist, AI Search, Virtual Agent, AI Agent Studio, and workflow automation across the ServiceNow platform. The candidate will be responsible for configuring, developing, and integrating AI-powered solutions that improve employee productivity, agent efficiency, knowledge management, and service operations.
Key Responsibilities
Now Assist Development
• Configure and implement:
o Now Assist for ITSM
o Now Assist for HRSD
o Now Assist for CSM
o AI Search
o Virtual Agent
o AI Agent Studio
o AI Agent Orchestrator
• Develop AI-powered use cases including:
o Incident summarization
o Case summarization
o Knowledge article generation
o Chat assistance
o Resolution recommendations
o Agent productivity enhancements
ServiceNow Development
• Configure and develop:
o Flow Designer
o Integration Hub
o Business Rules
o Script Includes
o Client Scripts
o UI Builder
o Employee Center
o Workspaces
AI & Automation
• Design AI-assisted workflows and automations.
• Configure AI Search and knowledge optimization capabilities.
• Support implementation of Agentic AI use cases.
• Integrate AI outputs into service management workflows.
• Support prompt design, testing, validation, and governance.
Integrations
• Build integrations using:
o REST APIs
o SOAP APIs
o IntegrationHub
o MID Servers
• Integrate ServiceNow with enterprise applications and knowledge sources.
Testing & Governance
• Participate in AI use case validation and testing.
• Support governance, compliance, and responsible AI practices.
• Monitor AI adoption and performance metrics.
• Assist with platform upgrades and AI feature enablement.
Mandatory Skills
ServiceNow
• ITSM
• HRSD or CSM
• Flow Designer
• IntegrationHub
• UI Builder
• Employee Center
• Service Portal
AI Capabilities
• Now Assist
• AI Search
• Virtual Agent
• Generative AI
• Prompt Engineering (basic understanding)
• AI-driven workflow automation
Development
• JavaScript
• Business Rules
• Client Scripts
• Script Includes
• REST APIs
• IntegrationHub
Preferred Certifications
Mandatory
• ServiceNow Certified System Administrator (CSA)
Strongly Preferred
• ServiceNow Certified Application Developer (CAD)
• ServiceNow AI Foundations
• Now Assist Accreditations (ITSM, HRSD, or CSM)
Additional Advantage
• CIS-ITSM
• CIS-HRSD
• CIS-CSM
• CIS-Data Foundations
• Agentic AI Accreditations
• AI Control Tower Accreditations
Experience Requirements
• 3+ years of ServiceNow experience
• 1+ year of hands-on Now Assist or Generative AI experience
• Experience implementing AI-powered ServiceNow capabilities.
• Experience with workflow automation and platform development.
• Experience working with business stakeholders on AI use cases.
• Knowledge of AI governance and adoption best practices.
