Job Title: Technical SEM (Strategic Engagement Manager)
Location: 100% Remote
Duration: 6+ Months Contract
Required Qualifications
VMware Professional Services experience
Strong understanding and technical skills of VMware Cloud Foundation (VCF),vSphere,NSX,andvSAN), Vdefend, ESXi and Avi
5+ years of IT project, program, or engagement management experience (desirable)
Experience managing enterprise technology implementations and client-facing engagements.
Proven ability to manage stakeholders at multiple organizational levels.
Key Responsibilities:
Client & Stakeholder Management
Serve as the primary technical point of contact for client engagements.
Build and maintain strong relationships with customers and internal stakeholders.
Conduct regular business reviews and status meetings.
Identify new opportunities, extensions, and growth initiatives.
Manage escalations and resolve customer concerns.
Program/Engagement Delivery
Oversee multiple projects/program/engagements and service engagements.
Ensure they are delivered on time, within scope, and within budget.
Coordinate cross-functional teams including engineering, project management, and business stakeholders.
Monitor engagement health, milestones, risks, issues, and dependencies.
Support Agile, Hybrid Agile, or traditional delivery methodologies.
Program/Risk Management
Planning and roadmap development.
Dependency management across multiple teams.
Track/monitor budget, schedule, and resource management.
RAID management (Risks, Assumptions, Issues, Dependencies)
Governance, reporting, and executive communications
Stakeholder and executive relationship management.
Communicate highly technical topics to both technical and non-technical audiences
Present business and technical options to leadership teams
Conflict resolution, negotiation, and problem-solving abilities
Resource Management
Create and review resource staffing reports
Technical Screenings of consultants and engineers
Lead and mentor consultants and engineers
Monitor utilization and capacity planning.
Address performance concerns and support professional development.
Manage onboarding and workforce planning/reporting activities.
Ensure appropriate staffing and reporting for current and future engagements. Technical Engagement Manager in the U.S.
They will be external and internal client facing, so leadership and a great communicator is very important.
Also, this position may require US travel (10%-20%)
