Senior Product Manager, Stella AI

ServiceTrade is a field service management platform that helps commercial fire protection and mechanical service contractors improve operations, technician productivity, and customer experiences. The Senior Product Manager, Stella AI will lead product strategy and execution for the company’s agentic AI products, owning the roadmap, customer discovery, cross-functional development, launches, and adoption of AI-powered capabilities.

Responsibilities:

• Drive AI Product Strategy & Execution: Lead strategic planning and tactical delivery for Stella products within ServiceTrade's suite of agentic AI products, ensuring each capability is grounded in real customer workflows and delivers measurable value
• Own the Roadmap: Define, refine, and prioritize AI-powered features that support ServiceTrade's mission to help commercial service contractors grow their business
• Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points, and to identify where AI and automation can meaningfully reduce manual work
• Launch AI Capabilities That Earn Trust: Partner closely with Product Marketing, Sales, and Customer Success on how new AI capabilities are introduced to customers—ensuring launches build trust, articulate tangible value, and drive adoption rather than skepticism
• Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs
• Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements, including for AI/ML-driven features
• Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence the long-term vision for Stella and ServiceTrade's broader AI roadmap
• Industry & Technology Awareness: Track market trends, competitors, and emerging AI technologies to help ServiceTrade stay ahead of industry needs and disruptions
• Champion AI in Your Own Workflow: Use AI tools to improve your own workflows—from research and requirements writing to data analysis—and encourage the same practice across your team

Requirements:

• 5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
• Experience leading or contributing to at least one meaningful AI-powered product or feature launch, with a clear understanding of what separates a launch that drives real adoption from one that generates buzz and nothing else
• Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and AI/ML integration concerns
• Strategic thinker who can dive deep into details without losing sight of business goals
• Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
• Equally comfortable interviewing a customer or working with a software engineer on technical requirements
• Intellectually curious about AI—both as a product capability you help bring to market and as a set of tools that can make your own work faster and better
• Prior experience shipping AI or agentic workflow products, particularly in a B2B SaaS context
• Versed in agile (lowercase “a”) development with a bias for action and adaptability, keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
• Strong customer orientation and ability to translate insights into product innovation
• Proactive, self-starting problem solver who takes ownership and initiative, knowing when to dive deep independently and when to pull in expertise
• Comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions
• You must reside in one of the states listed to be considered
• Experience working with field service management products
• Background in scaling product capabilities across platforms and partners
• Familiarity with mobile product development and workforce productivity tools