Staff - Artificial Intelligence Operations

Bread Financial is a tech-forward financial services company that provides payment, lending, and saving solutions. The Staff Artificial Intelligence Operations Engineer will implement, optimize, and support AI- and ML-enabled operational capabilities, including observability, event correlation, anomaly detection, alert noise reduction, incident response automation, and operational analytics. The role partners with technology operations teams to improve service reliability and provides technical guidance on AI Operations adoption.

Responsibilities:

• Partner with Fusion Center, SRE, Incident Management, Change Enablement, and application teams to deploy and optimize AI Operations capabilities that improve monitoring effectiveness, reduce alert fatigue, and support incident response activities. - (45%)
• Configure, administer, and optimize AI Operations capabilities within observability and monitoring platforms (e.g., Dynatrace, BigPanda, ServiceNow, Port, or similar tools). Support integrations with monitoring, logging, event management, and ITSM platforms. - (20%)
• Identify, evaluate, and implement operational use cases that leverage AI/ML capabilities to improve root cause analysis, anomaly detection, predictive alerting, and operational efficiency. - (15%)
• Develop and maintain automated remediation workflows, runbook automation, and event-driven operational processes that reduce manual effort and improve service restoration times. - (10%)
• Provide technical guidance to peers, contribute to operational best practices, document solutions, and support adoption of AI Operations capabilities across technology teams. - (5%)
• Evaluate emerging observability and AI Operations capabilities, participate in proof-of-concept activities, and provide recommendations for platform enhancements and process improvements. - (5%)