Dynamics 365 Customer Service Architect

IPolarity is hiring a Dynamics 365 Customer Service Architect to lead technical design and implementation of enterprise AI agents. The role provides oversight of AI agent governance and channel integrations, and supports backend integrations, development teams, code quality, troubleshooting, and DevOps practices.

Responsibilities:

• Lead technical design sessions and own the implementation of Enterprise AI Agent development
• Provide technical oversight on key components such as:
• Microsoft Copilot AI Agents
• AI Agent Governance
• Channel integration (voice, chat, social)
• Collaborate with Solution Architects to design integrations with backend systems and external services
• Guide and mentor development teams to deliver high-quality, reusable, and maintainable code
• Review code and ensure alignment with best practices and enterprise standards
• Troubleshoot complex technical issues and provide proactive resolutions
• Contribute to DevOps processes including CI/CD pipelines and ALM best practices

Requirements:

• Microsoft Copilot Studio Enterprise AI Agent Development
• AI Agent Governance
• Azure Integration Services
• Hands-on experience on Enterprise level AI Agent development and Azure Integration services