Customer Program Manager Job Details | Celestica International LP

Celestica is a technology leader providing design, engineering, manufacturing, supply chain, and platform solutions. The Customer Program Manager manages customer-focused programs, including delivery schedules, product development, quality plans, new product introductions, site transfers, and financial performance. The role also collaborates with Sales and Business Development, leads cross-functional teams, and drives customer satisfaction and business growth.

Responsibilities:

• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives
• Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies
• Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule
• Oversees projects/programs, including MRP volumes, new product development, and contract execution
• Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting
• Monitors current and planned programs to achieve revenue targets and address any out-of-plan conditions
• Maintains frequent communication with customers to ensure satisfaction and gather performance feedback
• Prepares and analyzes customer surveys and self-assessments, resolving issues and acting as a customer advocate
• Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes
• Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues
• Supports account planning and strategy development, collaborating with sales and business development to meet customer needs

Requirements:

• Strong customer contact, negotiation, problem resolution, and database management skills
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders
• Proven leadership skills to motivate teams and achieve production goals
• In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management
• Familiarity with design systems and product development project management is essential for design services
• An understanding of global logistics systems and product delivery methods is necessary for repair services
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations
• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
• Eight or more years of relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
• This is a remote position, with travel as necessary
• We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast