AWS Cloud Ops Engineer

Cognizant is an IT services and infrastructure company. They are seeking an AWS Cloud Ops Engineer to monitor, operate, and support AWS cloud infrastructure across production and non-production environments, including monitoring, incident response, backup validation, infrastructure troubleshooting, deployment support, documentation, and TriZetto Facets suite installation activities.

Responsibilities:

• Perform daily AWS cloud infrastructure health checks, including disk space validation, SSM agent status, EC2/RDS availability, and operational readiness checks
• Configure, manage, and enhance cloud infrastructure monitoring using AWS CloudWatch and Dynatrace, including dashboards, metrics, alarms, and notification workflows
• Investigate monitoring alerts from CloudWatch, Dynatrace, and related tools for outages, performance degradation, system issues, and infrastructure anomalies
• Configure CloudWatch monitoring and alert notifications to automatically notify the on-call team for critical events and production-impacting incidents
• Manage production EBS snapshot activities, EBS disk sizing requests, backup validation for EC2 and RDS instances, and associated operational reporting
• Manage VPC Flow Logs, EC2 logs, log bucket access, S3 bucket access policies, and AWS account access within the LZ2 landing zone environment
• Troubleshoot cloud infrastructure service outages, EC2/container restarts, network issues, DNS private hosted zones, firewall change requests, and access-related issues
• Support AWS account creation, AMI and S3 object sharing across AWS accounts, EC2 instance restarts, container restarts, SSL certificate requests, and infrastructure resizing guided by FME
• Support application deployments by executing approved deployment runbooks, work instructions, validation steps, and weekend service downtime communications
• Monitor Subversion code repositories, maintain infrastructure documentation, and support TriZetto Facets suite installation activities

Requirements:

• Applicants must be authorized to work in the US without sponsorship
• Experience supporting production AWS workloads, monitoring tools, incident response processes, backup validation, and operational runbooks in enterprise environments
• Strong communication, documentation, ownership, troubleshooting, collaboration, and weekend/on-call support readiness
• Hands-on AWS operations experience across EC2, EBS, RDS, S3, VPC, Route 53 Private Hosted Zones, CloudWatch, SSM, AMIs, IAM/access, and AWS account operations
• Strong monitoring and observability experience using AWS CloudWatch and Dynatrace, including alert investigation, dashboard creation, one-agent installation, and alert routing
• Experience with production support, incident triage, outage investigation, infrastructure troubleshooting, log analysis, backup validation, and operational reporting
• Working knowledge of VPC Flow Logs, EC2 logs, S3/log bucket access, access policies, DNS, firewall change coordination, SSL certificate requests, and cross-account sharing
• Ability to follow approved runbooks and work instructions for application deployment support, infrastructure resizing, instance/container restarts, and weekend communication support
• 5+ years of IT infrastructure, cloud operations, production support, or systems engineering experience and 3+ years of hands-on AWS operations experience preferred
• Preferred certifications: AWS SysOps Administrator – Associate, AWS Solutions Architect – Associate, AWS Cloud Practitioner, Dynatrace Associate/Professional, ITIL Foundation
• Familiarity with Subversion repositories, infrastructure documentation practices, and healthcare/payer application platforms such as TriZetto Facets is preferred