Sr Data Analyst

Dynatrace is a software company that provides observability and digital experience solutions for enterprises. The Senior Data Analytics Consultant will analyze observability, Digital Experience Monitoring, and Business Analytics data for enterprise clients, develop performance strategies and insights, and communicate findings to technical and executive audiences. The role also manages client relationships, supports product feedback, and helps improve internal processes and training.

Responsibilities:

• Account management for 4-8 Enterprise clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts, and running all customer touchpoint meetings
• Presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives, aligning technical solutions with business goals
• Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
• Creating detailed analysis for your clients by finding answers from the Digital Experience and Business Analytics data through reporting, dashboarding, or technology expertise
• Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues, particularly in providing feedback to product teams to influence roadmap decisions
• Additional responsibilities include working with our team to improve processes, identify training gaps, and share ideas

Requirements:

• Bachelor's degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines is required
• 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
• Experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic
• Experience in data-driven analysis - excellent at working with, understanding, and analyzing data
• Experience with real user monitoring for both web and mobile applications, as well as Session Replay tools
• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud
• Proficient with querying languages (GraphQL, SPARQL, MQL, SQL, SPL) and analysis tools (Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R)
• Stellar conceptualization and communication skills with a demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Operates with a customer-first focus
• Proven ability to work under pressure and to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades
• Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
• Experience applying AI tools to streamline workflows, enhance decision-making, or solve business challenges