Federal Financial Customer Service Rep

Senture, LLC provides inbound and outbound customer care support for federal, state, and commercial clients. The Federal Financial Customer Service Representative will handle inbound and outbound calls, assist customers with inquiries, document and resolve issues across multiple systems, and follow client-specific guidelines. The role also involves verifying customer data, conducting outreach, meeting performance expectations, and participating in a strict security clearance process.

Responsibilities:

• Provide professional, high-quality customer service on inbound and outbound calls
• Accurately document and update customer information in internal systems
• Verify and correct customer data as needed
• Actively listen and provide clear, helpful solutions
• Conduct outbound calls for surveys or client-specific outreach
• Meet schedule adherence and performance expectations
• Use performance data to continuously improve service delivery

Requirements:

• This is a work-from-home position, however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps
• • High School Diploma or GED (verification required)
• • U.S. Citizenship or minimum of 3 years permanent residency
• • Strong communication and multitasking skills
• • Basic computer proficiency (multiple systems/tabs)
• • Ability to sit for extended periods
• • Ability to pass pre-employment testing, drug screen, and background investigation
• • Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
• • Minimum speeds: 50 Mbps download / 15 Mbps upload
• • Hotspots, satellite, or wireless internet are not permitted
• • In-person attendance is required for fingerprinting and security processing at the client location
• • Travel will be to:

• Dallas, TX or
• Atlanta, GA

• • Prior call center or customer service experience (preferred)