Preferred Experience
7+ years of Oracle ERP Supply Chain experience with a strong focus on Order-to-Cash (OTC) and Logistics processes
5+ years of Oracle Fusion Cloud SCM experience supporting OTC and Logistics business functions
Strong experience in Oracle OTC modules, including:
Strong experience in Oracle Fusion Cloud OTC and Logistics modules, including:
Experience with Oracle Transportation Management (OTM) is preferred
Experience supporting end-to-end Order-to-Cash lifecycle
Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and EDI integrations (850, 855, 856, 810, 214, 210)
Experience in Oracle EBS to Oracle Fusion Cloud migration, implementation, or transformation projects preferred
Experience in Manufacturing, Distribution, Building Materials, Transportation, or Logistics industries preferred
Proven experience in Oracle Fusion production support, incident management, root cause analysis, and enhancement delivery
Experience with BI Publisher, OTBI, SQL, ESS Jobs, and operational reporting for OTC and Logistics functions
Experience in release management, quarterly Oracle Cloud updates, regression testing, and deployment support
Strong understanding of Logistics, Transportation, Warehousing, Shipping, and Supply Chain execution processes
Excellent stakeholder management, business process analysis, and cross-functional collaboration skills
Oracle Fusion SCM, OTM, or Oracle EBS Supply Chain certifications are preferred
Experience working within onsite/offshore delivery and support models preferred
Day to Day Activities:
Work closely with business stakeholders to gather requirements and transform them into Oracle Fusion SCM solutions.
Participate in daily stand-up Supply Chain meetings (and weekly/monthly meetings)
Manage all activities within the track including prioritization of incidents and enhancements for Supply Chain track
Triage and resolve high-priority functional tickets (incidents and problems)
Co-ordinate with business user(s) if more details are needed on the tickets
Coordinates with business users on new enhancements and collaboratively helps the business prioritize new enhancements
Responsible for end user satisfaction
Conduct impact analysis for new releases on Supply Chain track
Collects business requirements and coordinates with functional analysts on design elements, effort estimations and delivery
Manages service levels for the Supply Chain track
Update business users in case of risks of missing service levels
Manage and track Oracle SRs for the Supply Chain track
Work with the Delivery Manager to escalate SR's not getting desired attention
