NOC Managed Services SME

Job Description :

• Perform initial investigation, troubleshooting, and incident resolution.
• Create and manage incidents based on monitoring alerts.
• Escalate critical incidents to appropriate infrastructure/application teams.
• Perform health checks and routine operational activities.
• Monitor CPU, memory, disk utilization, network connectivity, and system availability.
• Support batch jobs, scheduled activities, backups, and operational tasks.
• Participate in incident bridges and major incident management.
• Maintain shift handover documentation and operational logs.
• Follow defined runbooks, SOPs, and escalation matrices.
• Support 24x7 rotational shifts and on-call activities as required.
• Prepare operational reports and KPI/SLA dashboards.

Required Skills

• Experience in NOC, Infrastructure Operations, or IT Operations.
• Knowledge of Windows and Linux server environments.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, routing, and switching.
• Experience with monitoring and event-management tools.
• Knowledge of ITIL incident and problem-management processes.
• Strong troubleshooting and analytical skills.
• Ability to work in a 24x7 shift environment.