Field Service Engineer - Massachusetts

3D Systems is an additive manufacturing company that develops and supports 3D printing technologies. The Field Service Engineer ensures the optimal operational performance of 3D printer hardware at customer locations throughout Massachusetts by performing installation, relocation, repair, troubleshooting, and preventive maintenance. The role also involves analyzing customer configurations, assessing maintenance capabilities, and supporting a positive customer experience.

Responsibilities:

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer
• Comprehend and analyze unique customer configurations, including materials and software
• Assess customers' proficiency, capability, and willingness to perform self-maintenance
• Execute preventive maintenance tasks as directed by the Service Manager
• Recognize and appreciate the overall business value of customers to 3D Systems
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience

Requirements:

• High school diploma required; AA degree from a technical school or related
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required; valid driver's license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently
• Military training preferred
• 3+ years related experience preferred