Senior Customer Service Administrator - IntelliScript (Remote)

Milliman IntelliScript develops data-driven SaaS products that provide electronic medical data and underwriting decision support tools to insurance and life sciences clients. The Senior Customer Service Administrator will interact with insurance applicants to handle disputes involving incorrect information, review and resolve FCRA reports, coordinate updated information with insurance clients, and track cases in Salesforce.

Responsibilities:

• Respond to applicants’ questions via phone and email in a timely manner
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
• Correct erroneous reports
• Coordinate with insurance clients to ensure updated information is received
• Track all related case information in Salesforce

Requirements:

• High school diploma or GED required
• Intermediate proficiency in Microsoft Word, Excel, and Outlook
• Minimum of 5 years of customer service experience, preferably in a phone-based environment
• At least 5 years of administrative experience
• Adapts quickly to established processes and consistently meets project deadlines
• Effectively analyzes issues and presents clear, actionable resolutions
• Demonstrates a proactive, solution-oriented attitude; no task is too big or too small
• Committed to resolving customer concerns and ensuring complete satisfaction
• Possesses exceptional communication skills—professional and articulate across all mediums (phone, email, video conferencing, etc.) with clients and colleagues
• Thrives in both entrepreneurial and collaborative environments
• Balances strict adherence to detailed processes with the ability to identify trends and solve business challenges
• Maintains a strong attention to detail
• Eager to learn and continually seeks opportunities to enhance knowledge and skills
• Self-motivated to assess needs, research solutions, and find common ground with diverse perspectives
• Pursues ongoing professional development and education
• Excels at prioritizing and managing multiple tasks and projects simultaneously
• Demonstrates strong multi-tasking and organizational abilities
• Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future
• Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events
• Bachelor's degree
• Experience using Salesforce to locate and record information
• Familiarity with the insurance industry
• Proficiency in Spanish, including speaking and translation skills