Project Manager (Scrum Master)

Nava is a consultancy and public benefit corporation that helps government agencies modernize technology and improve digital services. The Project Manager (Scrum Master) will support a mid-to-large-scale product by managing agile delivery, triaging production incidents, coordinating engineers, designers, government stakeholders, and vendors, and improving team processes and outcomes.

Responsibilities:

• Serve as a primary connection between government stakeholders and the Nava team, managing the agile ceremonies , estimating effort and capacity, triaging production incidents, setting delivery expectations, tracking and communicating progress, and removing blockers as they arise
• Proactively build and maintain strong relationships with your Nava teammates, government stakeholders, contractors, and cross-functional partners
• Develop a strong understanding of the team’s objectives, systems, and capabilities to inform project priorities and help resolve issues effectively
• Coordinate across multiple scrum teams to drive alignment across complex ecosystems and support successful outcomes
• Provide clear, accurate, and timely reporting on risks, progress, successes, challenges, and outcomes
• Monitor team velocity and sprint commitment reliability, and continuously improve the team’s processes for planning, organizing, and delivering work
• Demonstrate a commitment to continuous learning, embrace change, and ask thoughtful questions to better understand business needs and technical capabilities
• Be part of a rotation of Project Managers who lead production releases and incident response approximately one week per month, on top of normal Agile Scrum duties for your teams. If a high-priority incident arises during your rotation, you may need to work extra hours outside of the normal work day

Requirements:

• 5+ years of experience as a Project Manager, Delivery Manager, Scrum Master, Product Manager, or similar role in a complex software development environment with multiple stakeholders
• 3+ years of experience leading Agile Scrum teams, including facilitating ceremonies and supporting effective team delivery
• Ability to serve as Scrum Master for two concurrent and highly technical workstreams , such as cloud infrastructure and payments processing
• Direct, hands-on experience using Agile performance metrics to monitor and improve team performance, including velocity, sprint commitment reliability, capacity planning, and backlog health
• Experience using and managing engineering ticketing systems, with a strong focus on tracking issues through resolution and maintaining clear, thorough documentation
• Demonstrated experience leading fast-paced, complex projects involving multiple milestones, dependencies, integrations, and significant risk, uncertainty, or scale
• Experience working collaboratively across Product, Design, and Engineering teams in a multidisciplinary environment, with a focus on maintaining clear, consistent, and fast communication
• Experience with Agile frameworks such as Scrum, Kanban, or SAFe, and familiarity with Agile development practices such as continuous integration and continuous delivery
• Ability to build and maintain strong client relationships and collaborate with stakeholders to drive prioritization across multiple projects
• Strong organizational skills and attention to detail, with the ability to manage competing priorities effectively
• Excellent communication, situational awareness, and conflict-resolution skills, with a focus on increasing transparency and alignment across teams
• Adaptive, proactive, empathetic, and tenacious approach to problem-solving, with a positive and collaborative mindset
• Legal authorization to work in the United States
• Ability to meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn't require visa sponsorship, now or in the future
• We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

• Experience with Azure DevOps (ADO) and Confluence is preferred
• Project management in a government technology delivery context (state or federal)
• Track record of maturing and expanding agile transformation and pursuing best practices in project management with government stakeholders
• Experience building and strengthening technical quality assurance processes and/or CI/CD pipelines