Director, Product Design

Housecall Pro helps home service professionals streamline operations, grow their businesses, and save time. The Director, Product Design will lead design strategy and execution across Revenue products, including AI-powered and agentic experiences, while mentoring design leaders and partnering with Product and Engineering executives to deliver cohesive, high-quality products.

Responsibilities:

• Define design strategy for designated product domains across Revenue, including how AI-driven features and agentic workflows fit into the Pro experience
• Collaborate with key cross-functional partners across Product, Engineering, and Business Operations
• Strategize on product design roadmaps and priorities with executive leaders
• Ensure strong design practices from concept through launch to deliver high-quality product experiences
• Champion the adoption of AI-assisted design and prototyping tools across the team while staying hands-on in prototyping ideas to increase speed and quality, explore direction, and set a high standard of craft
• Model strong communication and influence across a diverse group of stakeholders
• Leverage data, research, and AI-assisted analysis to establish clear points of view on product direction
• Partner with product design leaders to ensure a single, cohesive user experience across all product areas, including consistent patterns for AI-powered features
• Spearhead critical initiatives to elevate design processes, craft, and execution standards — reimagining workflows wherever AI can create real leverage
• Mentor, inspire, and grow members of the broader product design organization, including their fluency with AI tools and modern design practice

Requirements:

• 12+ years of experience successfully shipping digital products and features end-to-end
• 5+ years of experience directly managing and leading teams of product designers
• Bachelor's degree in Product Design, Human-Computer Interaction, or a related field, or equivalent work experience
• Proven expertise with modern design platforms (i.e. Figma, Adobe Creative Suite) and fluency with AI-native tools (e.g. Figma AI, Claude, ChatGPT, or similar)
• Experience working in Agile development environments using collaboration tools (i.e. Jira, Confluence)
• Portfolio URL or PDF showcasing examples of mobile and responsive web product design
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Expert knowledge of user experience, interaction design, and information architecture across responsive web, iOS, and Android platforms
• A clear point of view on how AI is reshaping product design practice, team structure, and the designer's role — and genuine enthusiasm for evolving your own practice as those norms shift
• Entrepreneurial mindset with a passion for building scalable business solutions
• Excellent communication skills, including the ability to articulate design rationale and trade-offs around AI-driven features to executive leadership and the C-suite
• Strong project planning, time management, and cross-functional collaboration abilities
• Deep understanding of business outcomes with the ability to leverage data analytics, user testing, and AI-assisted research synthesis to inform design decisions
• Comfort operating with blurred traditional craft boundaries — e.g., designers who prototype in code with AI assistance, or move fluidly between research, UX, and content
• A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery
• Personal resilience to learn from scratch, unlearn outdated workflows, and thrive in ambiguity as tools and practices keep shifting
• Experience designing or overseeing AI-powered product experiences (e.g., chat/agent interfaces, personalization, generative content) is a strong plus