Data Operations Analyst

Epiq provides technology-enabled services supporting complex global legal outcomes. The Data Operations Analyst supports the Legal Services team by fulfilling client data requests, managing data processes, conducting analysis, documenting procedures, collaborating across departments, and maintaining quality and compliance.

Responsibilities:

• Analyze data operations to improve efficiency and ensure customer satisfaction
• Manage data processes to ensure accuracy and efficiency
• Conduct data analysis to identify trends and make informed decisions regarding data operations
• Document data operations processes and procedures to ensure clarity and compliance
• Collaborate with other departments to ensure alignment and coordination of data operations activities
• Implement quality control measures to maintain the integrity of data
• Ensure compliance with organizational standards and procedures in data operations

Requirements:

• Required: High school diploma or equivalent
• Required: Minimum of 2 years of experience in data operations or a related field
• Analytical Thinking
• Communication
• Critical Thinking
• Customer Satisfaction
• Deadline Management
• Detail-Oriented
• End-to-End Project Management
• Kaizen (Continuous Improvement)
• Prioritization
• Quality Control (QC)
• Results-Oriented
• Troubleshooting
• Ability to work in a fast-paced environment with tight deadlines
• Ability to handle confidential information with discretion
• Ability to work a 10:00 AM – 7:00 PM Central Time schedule, with flexibility as business needs require
• Must be authorized to work in the United States for any employer
• Preferred: Associate or bachelor's degree in a related field
• Preferred: Experience in a similar role within the same industry
• Weekend availability is a plus and would not begin until training is complete
• Preferred: Certification in data operations or a related field