Customer Success Manager - West

Aidoc is a healthcare AI company that develops clinical solutions to support medical diagnosis and improve patient care. The Customer Success Manager will champion customer outcomes, manage relationships with medical-center customers, coordinate with technical and internal teams, support onboarding and product enhancements, and demonstrate solution value through data analysis and research.

Responsibilities:

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Lead discussions with our customers (top physicians in prestige medical centers)
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments
• Define the next steps and work on “making things happen” with our R&D teams
• Work with the technical team to ensure smooth onboarding of new customers
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective
• Have a deep understanding of our solutions, their expected performance, and the user interface
• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers
• Initiate and help execute research initiatives

Requirements:

• BSc in science, engineering, or any quantitative field
• 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment
• Critical thinker with a good analytical approach and data-driven decision-making process
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment
• Excellent verbal and written communication skills (in English)
• Ability to work in the PST time zones
• Ability to travel up to 25%
• Preferably MSc
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
• Experience with data analytics is an advantage
• Previous work with medical imaging and radiologists is an advantage
• Research experience is an advantage
• Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level