Principal Site Reliability Engineer, Platform Engineering: Dedicated

GitLab is hiring a Principal Engineer to shape GitLab Dedicated, its fully managed single-tenant SaaS offering. The role sets technical direction and leads platform transformation to scale isolated customer environments while strengthening reliability, security, compliance, and operational maturity.

Responsibilities:

• Set technical direction for GitLab Dedicated, shaping architecture and platform strategy as we scale a growing fleet of isolated, single-tenant environments
• Lead platform transformations across resilience, failover, tenant orchestration, change management, self-service tooling, and platform integrations
• Drive scalable, modular architecture that aligns Dedicated with GitLab’s broader Cells strategy while preserving its security, isolation, and compliance requirements
• Strengthen service ownership and operational maturity, helping engineering teams build, operate, and improve the production systems they own
• Identify and address systemic reliability and scalability risks using production signals, incident patterns, and architectural insight
• Establish reusable platform patterns and automation that reduce operational toil and allow Dedicated to scale efficiently
• Lead complex technical decisions across teams, balancing reliability, security, cost, maintainability, and customer needs
• Advance engineering excellence across the organization through architectural leadership, mentorship, and influence with senior engineers and engineering leaders

Requirements:

• Deep expertise in Site Reliability, Platform, Infrastructure, or Backend Engineering, with experience designing and operating large-scale production systems
• Hands-on experience with cloud infrastructure, automation, observability, infrastructure as code, and modern production engineering practices
• Strong software engineering fundamentals, with experience building production systems or infrastructure tooling in languages such as Go, Ruby, Python, or similar
• Strong distributed systems and systems-design expertise, with sound judgment around reliability, failure isolation, scalability, and operational complexity
• A track record of technical leadership across multiple teams, setting direction and driving complex initiatives through influence
• Experience leading significant platform or infrastructure transformations, including modernization, modularization, or scaling systems through major growth
• Experience leading changes that improve how engineering teams own and operate production systems, strengthening reliability, operational readiness, and accountability at scale
• Exceptional technical communication and influence, with the ability to build alignment, mentor senior engineers, and guide complex architectural decisions