Associate Business Systems Analyst

Carrier hires an Associate Business Systems Analyst to support the development and adoption of digital platforms across the business. The role gathers system requirements, configures and supports platforms such as Salesforce, and helps improve user experience through ticket resolution, training, and system validation.

Responsibilities:

• Contribute to system user satisfaction by promptly responding to emails, phone calls and other inquiries from sales team, dealers, and other system stakeholders
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups for various platforms
• User support tickets and issue resolution
• Gather and document requirements from users and stakeholders
• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
• Monitor user adoption
• User training and creating training materials
• Data and system validation to ensure seamless enhancement releases

Requirements:

• Bachelor's degree and 3 years of business systems analysis experience
• High School Diploma/ GED and 5 years of business systems analysis experience
• 1+ years of experience with Salesforce or other CRM tool administration
• Experience JD Edwards, PowerBI and other Microsoft 365 Applications
• Certified Salesforce Administrator
• Excellent time management, analytical, detail-oriented, and communication skills
• Excellent relationship-building skills and ability to collaborate with stakeholders at all levels
• Ability to manage multiple priorities simultaneously
• Some knowledge of the transportation industry
• Ability to communicate and resolve problems effectively
• A proactive attitude to platform enhancements
• A desire to implement best practice digital solutions
• Gathering requirements and proposing technical solutions
• Experience implementing Salesforce configuration changes to include the following: Flow, fields, page layouts, record types, custom settings, dashboards and reports