IT CC&B Business Analyst

PeakIT is seeking an IT CC&B Business Analyst to support its Billing Modernization program. The role analyzes business processes and requirements, develops and validates functional solutions for Oracle Customer Care and Billing (CC&B), Customer to Meter (C2M), and meter-to-cash processes, and provides project leadership, consulting, testing, and team mentoring.

Responsibilities:

• Lead and partner with technical teams to ensure successful delivery of project functionality
• Collaborate on the development of functional solutions with business clients and vendor implementers, leveraging knowledge of client's systems and business processes
• Communicate IT processes to the business clients and vendor partners
• Demonstrates a level of expertise that allows the BA to act as a recognized authority for a project or initiative
• Exercises independent judgment and discretion in matters of significance with broad scope and high complexity
• Able to analyze and design solutions independently with minimal guidance as needed on the most complex projects
• Analyze end-to-end complex business processes and information needs of the clients in one or more business functional areas (may include external entities)
• Anticipate client concerns and questions, and provide proactive, timely and professional client-focused communications
• Define and document business requirements for complex projects
• Evaluate and document alternatives that will provide the most effective solutions to complex business problems
• Identify, propose and influence IT solutions to complex business problems; negotiate requirements and deliverables with multiple business clients
• Provide expert consulting in information technology to the client to identify and satisfy the business needs
• Create and review design and technical specification documents for alignment with business solution
• Understand in detail the current and future business environment of the business clients; effectively anticipate, identify, and fully meet the business needs
• Serves as key technical resource within the area of specialization
• Demonstrates advanced knowledge and technical competence for Oracle and other applications in scope for the Billing Modernization program
• Demonstrates understanding of business processes for several business functional areas, and can effectively coordinate the work on analysis and requirements for several projects
• Provide timely responses to client inquiries or delegate as appropriate
• Comply with SOX and other standard process requirements
• Demonstrates good understanding of a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc
• May perform various additional activities, such as operation and maintenance support, testing of critical areas of complex applications, etc
• Prepare and review test plans and perform quality reviews of test results
• Mentors the Associate and Career-level team members
• Act as a key contributor to the business cases for complex IT projects and initiatives

Requirements:

• · Bachelor's Degree in Computer Science or job-related discipline or equivalent experience
• · 7 years job-related CC&B experience, or similar Oracle platform (such as C2M)
• · Utility industry experience, job-related
• · Experience as Project Manager, high complexity
• · Job-related experience, 9 years
• · Experience in business analysis, 7 years
• · Experience in business analysis, 5 years
• · CCBA-certification of Competency in Business Analysis certification
• · CBAP-Certified Business Analysis Professional certification
• · CC&B Specialist certification