Customer Success Manager

Moody’s Corporation is hiring a Customer Success Manager to help clients achieve ongoing value from Moody’s View solutions. The role leads the post-sales client lifecycle, develops client strategies, monitors client health, coordinates across internal teams, and shares client feedback to inform product improvements.

Responsibilities:

• You will collaborate with sales teams and internal stakeholders to develop client strategies, map the customer journey, and enhance the overall customer experience. The role also involves continuous assessment of client health and providing strategic guidance and product insights
• Act as a customer advocate, ensuring clients achieve their desired outcomes with Moody’s View solutions and derive ongoing value from the relationship
• Lead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfaction
• Map the customer journey, provide strategic guidance, and continuously assess client health to improve the overall customer experience
• Build trusted relationships with clients to empower them with proactive coaching and support, enabling self-sufficiency throughout their lifecycle
• Collaborate with Product Management and Product Strategy teams to improve product quality, collecting and sharing insights from regular client feedback forums
• Conduct C-SAT surveys, and handle NPS outreach to give clients a platform to influence product and service improvements
• Coordinate Moody’s responses to client requests and act as the centralized point of contact between clients and internal teams
• Assist in preparing and sharing market insights to highlight Moody’s expertise, internally and externally
• Travel as required (approximately 25% of your time)

Requirements:

• 3+ years of experience in direct business-to-business client-facing roles, ideally within commercial data, analytics, regulatory, or finance industries
• Understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
• Excellent verbal and written communication skills, including the ability to deliver high-level presentations and detailed product demonstrations
• Strong ability to work independently and collaboratively in a team environment with keen attention to detail
• Strong understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
• Undergraduate/first-level degree (e.g., Bachelor's degree) in Business, Economics, Finance, Marketing, or a related field