Pay Rate: 31/hr on W2
Looking for candidates ONLY from D.C., Maryland & Virginia (DMV Area)
Must-Have:
Must have a Laptop/computer with internet to work from home.
Comfortable providing a Photo ID Copy
Terms of Employment:
Employment type: W2 contract, 6 months
Location: 100% Remote opportunity (DMV Area)
Overview:
Step into an impactful operational role as a Workforce Analyst I with a prominent program leader. This position is custom-tailored for a motivated professional with foundational workforce management experience looking to leverage their skills on an enterprise scale. Working within a high-volume operational setting, you will be responsible for reviewing data, supporting senior analysts, and managing day-to-day administrative roster updates. If you have a passion for metrics and practical knowledge of mainstream workforce platforms, this remote role offers an exceptional environment to expand your professional portfolio.
Key Responsibilities:
Analyze workforce management metrics and operational data generated by senior team analysts.
Provide comprehensive administrative and data tracking support to the Workforce Analyst Two tier.
Utilize Microsoft Excel to manage, modify, and distribute operational data and team rosters to managers.
Track daily trends and system performance metrics within a high call volume operational environment.
Required Qualifications:
Minimum of 1 year of professional experience working explicitly in a Workforce Analyst or Workforce Management (WFM) capacity.
Documented hands-on experience utilizing either Genesys Cloud or Nice (Nice IEX) software platforms.
Competent professional skill set in Microsoft Excel for data organization and tracking.
Prior experience operating within a fast-paced, high call volume environment.
Preferred Qualifications:
Prior experience supporting a blended team of senior analysts during enterprise-scale platform updates.
Ability to interpret complex call metrics and shift data without requiring external database programming tools.
