L2 Medicaid Applications Production Support Lead

L2 Medicaid Applications Production Support Lead

Remote

W2 Preferred Role Summary - Lead L2 production support for Medicaid applications and integrations, ensuring high availability, timely incident resolution, operational excellence, and stakeholder satisfaction. Act as the primary point of contact for major incidents, problem management, drive IRT/MEW, and support governance.
Key Responsibilities
Lead L2 support for Medicaid applications, APIs, and integrations.
Manage P1/P2 incidents, IRTs, escalations, and service restoration.
Perform RCA, problem management, and drive preventive actions.
Coordinate with Development, Infrastructure, Middleware, and Business teams.
Support releases, production checkouts, and operational readiness.
Monitor application health using Splunk, AppDynamics, and ServiceNow.
Ensure SLA compliance, operational reporting, and stakeholder communication.
Required Skills:
IBM API Connect (v10 preferred)
IBM DataPower Gateway
REST, SOAP, JSON, XML
OAuth, JWT, SSL/TLS
Gateway Script, XSLT
Git, Jenkins, CI/CD
Troubleshooting and API Security
Good to Have:
IBM ACE, MQ, Kafka
OpenShift/Kubernetes
Azure/AWS Cloud
Splunk, Dynatrace, AppDynamics