Technical Support Analyst

VSU - Technical Support Analyst 3 / IT Hardware Asset Analyst (811013)

Client: Virginia State University (VSU)

Job ID: 811013

Role: Technical Support Analyst 3 / IT Hardware Asset Analyst

Work Mode: 100% Onsite

Interview: Onsite Interview

Job Description

Virginia State University is seeking a Technical Support Analyst 3 / IT Hardware Asset Analyst to support IT asset management, hardware inventory, ITSM ticketing, asset lifecycle activities, and software license management.

Key Responsibilities

• Coordinate the transfer of IT assets between business units within 5 to 7 business days.
• Generate, distribute, and review weekly IT asset management reports.
• Complete ITSM tickets within 7 to 10 business days.
• Monitor the ITSM IT Asset Management queue on a daily basis.
• Update notes with clear and accurate information to ensure the lifecycle of the ticket is accurately captured.
• Correctly manage the ITAM queue.
• Assist with the Asset IMAC and PC Refresh process.
• Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department.
• Track and maintain copies of hardware warranties, maintenance agreements, and lease and vendor contracts, including contract expirations.
• Assist in tracking and maintaining software licenses.
• Perform periodic software audits of installs on desktops, servers, and network equipment.
• Assist in reconciling the software repository with the ISO Approval list on a semiannual basis.

Required Skills

Skill

Required / Desired

Experience

IT Asset Management

Required

2 Years

Hardware Inventory Management

Required

2 Years

ITSM/Ticketing System

Required

2 Years

Microsoft Excel

Required

2 Years

Asset Lifecycle Management

Required

2 Years

Software License Management

Required

1 Year

Inventory Auditing

Required

1 Year

Must be able to lift, pull or push 50 lbs. as a regular part of the job duties

Required

1 Year