Senior Business Operations Analyst / Enterprise Services Specialist

8+ years of experience in business operations, enterprise services, commercial operations, or related functions.

Strong experience with RFP/RFQ management, enterprise quoting, pricing, and contract administration.

Hands-on experience with Quote-to-Cash and contract lifecycle processes.

Experience supporting large enterprise or Fortune 500 customers.

Strong understanding of reverse logistics, asset management, or supply-chain operations.

Experience working with cross-functional and global teams.

Strong analytical, problem-solving, and communication skills.

Demonstrated ability to manage high-volume operational activities while maintaining accuracy.

Experience with ERP/CRM systems and business applications such as Oracle EBS, ERP/SCM, CX, Cloud Fusion, Siebel, SAP, or similar platforms.

Preferred Qualifications

Experience in technology, enterprise hardware/services, or IT services organizations.

Experience managing multi-year customer programs and service contracts.

Experience with reverse logistics and contractual asset recovery.

Experience supporting complex multi-vendor enterprise engagements.

Experience with process transformation, system implementations, and organizational integrations.

Key Performance Areas

Revenue growth and revenue recovery

Quote and RFP/RFQ accuracy

Contract compliance

Asset-return compliance

Customer retention and satisfaction

Operational efficiency

SLA adherence

Invoice accuracy and collections support

KPI reporting and forecasting