Ecommerce Project Manager

Interlace Digital is a remote eCommerce agency helping direct-to-consumer founders grow Shopify revenue through paid media, creative strategy, and Shopify optimization. The eCommerce Project Manager will coordinate project work between paid media and creative teams, manage vendors and UGC creators, improve operational systems, support client communication, and implement AI workflows.

Responsibilities:

• Coordinate project-based work between our paid media and creative departments, keeping timelines, scope, and deliverables on track
• Coordinate with outside contractors and vendors handling execution on Shopify, email, and other project work
• Hands-on source, vet, and manage UGC creators, from outreach through content delivery
• Own how we use ClickUp and keep improving it: task structure, status visibility, templates
• Join client calls alongside leadership to provide status updates and spot opportunities for more work
• Flag inefficiencies across how we deliver for clients and build the fix, not just the observation
• Test and implement AI workflows (we're a Claude-based org) to make the team more efficient

Requirements:

• Required: 1-3 years in project management or operations at an eCommerce brand or an agency serving eCommerce clients
• Proactive and a quick learner, comfortable figuring things out and setting your own priorities without constant direction
• A systems thinker who builds processes rather than just following them
• Hands-on UGC sourcing experience or strong interest in creator management
• Strong task management skills (ClickUp or similar)
• Commercially minded, able to spot when a client could use more than what's scoped
• Clear communicator, comfortable holding people accountable and speaking up to leadership
• Strong written and verbal English and prior experience serving US-based clients
• Flexible schedule; availability during 9 AM- 5 PM CST working hours
• Preferred Location: US, Canada, South America, or Central America