Project Manager - UX & Technology Delivery

The Specialty Food Association is seeking a Project Manager to lead cross-functional technology and business initiatives. The role manages planning, requirements, UX and design delivery, execution, risks, dependencies, stakeholder and vendor coordination, testing, implementation, documentation, and reporting.

Responsibilities:

• Lead and manage multiple concurrent technology and business initiatives of varying size and complexity using SFA’s hybrid delivery approach
• Manage initiatives involving data integration, analytics, reporting, and system integrations
• Work with business and Technology stakeholders to clarify objectives, scope, outcomes, assumptions, success measures, and decision rights
• Develop and maintain integrated plans covering milestones, deliverables, owners, dependencies, critical path, design, development, testing, approvals, implementation, and transition to operations
• Drive work forward with limited day-to-day direction and escalate when decisions, resources, or leadership intervention are needed
• Facilitate discovery and requirements discussions across business, technology, UX and design, content, data, finance, security, and vendor teams
• Ensure business requirements are sufficiently understood before work advances, including possible integration, data, customer experience, security, operational, accessibility, and downstream process impacts
• Maintain traceability from approved requirements and decisions to deliverables, tasks, designs, testing, and acceptance criteria
• Proactively identify ambiguity, gaps, conflicting assumptions, and scope changes and drive resolution with the appropriate stakeholders
• Distinguish projects from enhancements, production support, and operational work and support consistent intake and governance practices
• Plan and manage the UX and design lifecycle
• Ensure approved requirements and decisions are documented and traceable
• Identify design decisions or changes that may affect scope, integrations, content migration, development effort, timeline, budget, testing, or operations
• Own day-to-day execution, including assignments, due dates, estimates, status, follow-up, issue resolution
• Maintain current risk, issue, decision, action, and dependency tracking with clear owners, impacts, mitigation actions, and escalation paths
• Validate that dates are realistic commitments rather than placeholders
• Be resourceful when faced with challenges and proactively find solutions with the project team
• Coordinate shared resources across initiatives and surface conflicts early so priorities and sequencing can be resolved
• Plan and coordinate testing, deployment, communications, and post-launch follow-up as appropriate
• Lead meetings with clear objectives, agendas, decisions needed, and follow-up actions
• Hold internal teams and vendors accountable for commitments
• Manage deliverables, timelines, dependencies, open questions, and approvals in coordination with project and business owners
• Exercise judgment about when to resolve issues directly, convene stakeholders, or escalate
• Produce clear, accurate meeting notes, status reports, decision summaries, and closeout communications
• Ensure communications identify accomplishments, next steps, risks, dependencies, impacts, owners, dates, and decisions needed
• Capture decisions and action items accurately and confirm alignment when discussions are complex or information is incomplete
• Maintain organized, current records in Asana and approved repositories so stakeholders can locate authoritative information
• Prepare concise project delivery updates that support prioritization, governance, and leadership decisions

Requirements:

• • Bachelor's degree
• • At least 8 years of project management experience, including at least 5 years leading technology delivery projects
• • PMP, or comparable certification; demonstrated success using hybrid delivery approaches is more important than a specific certification
• • Proficiency with Asana, Smartsheet (or comparable project management platform) and Microsoft Outlook, Teams, Excel, PowerPoint, and Word