Cloud Support Engineer

D3V Technology Solutions is a specialized Google Cloud Partner focused on software development, infrastructure management, Kubernetes, DevOps, and data engineering. The Cloud Support Engineer provides technical support and operational assistance for client environments running on Google Cloud, diagnosing infrastructure issues, monitoring systems, responding to incidents, and implementing corrective actions. The role also involves collaboration with development and DevOps teams, customer onboarding, change management, documentation, and automation.

Responsibilities:

• Diagnose and resolve cloud infrastructure issues, including compute, storage, networking, and Kubernetes-based workloads
• Monitor systems, respond to incidents, perform root cause analysis, and implement corrective actions to maintain reliability, security, and performance
• Collaborate with development and DevOps teams
• Update documentation
• Recommend improvements to cloud architecture and processes
• Assist with onboarding new customers
• Support change management
• Contribute to automation and tooling that enhance support operations

Requirements:

• Candidates should possess strong Troubleshooting and Technical Support skills, with experience resolving complex cloud infrastructure and application issues
• Candidates should possess System Administration skills, including managing Linux/Windows servers, user access, configuration, and maintenance in cloud environments
• Candidates should possess Networking skills, such as working with VPCs, subnets, routing, load balancers, VPNs, and connectivity in Google Cloud or similar platforms
• Candidates should possess Network Security skills, including implementing firewalls, IAM policies, encryption, and security best practices in the cloud
• Relevant skills and qualifications include experience with Google Cloud Platform (GCP), Kubernetes, and DevOps tools; familiarity with scripting (e.g., Python, Bash); and use of monitoring and logging tools
• Ability to communicate clearly with technical and non-technical stakeholders, document solutions, and work effectively in a remote, distributed team
• Preferred qualifications include prior cloud support or SRE experience and a bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience