Deployment Project Manager

WarrCloud Inc. is a technology company providing an automated warranty claims platform for automotive dealerships and OEMs using AI and machine learning. The Deployment Project Manager owns the end-to-end deployment lifecycle for dealerships, serving as the primary contact, coordinating cross-functional teams, gathering requirements, validating readiness, and resolving issues through post-launch stabilization.

Responsibilities:

• Serve as the primary point of contact for dealerships throughout the deployment lifecycle
• Lead Kickoff calls, gather requirements, and establish clear timelines and expectations
• Manage project plans, dependencies, and integration points using Insightly and Jira
• Coordinate Go-Live meetings with dealerships and internal teams, including creating and managing group rollout plans
• Validate post-launch access, connectivity, and data flow; ensure all outstanding issues are documented and resolved
• Maintain accurate project documentation, including readiness checklists, access logs, and issue trackers
• Manage multiple dealership deployments simultaneously across various stages
• Provide timely project status updates to dealerships and internal stakeholders
• Escalate issues immediately when they threaten timelines or activation targets
• Ensure all dealership data (historical statements, KPIs, DMS access, OEM credentials) is collected on schedule
• Drive projects forward despite OEM/DMS/VPN complexities or unique dealership environments
• Work closely with Deployment Manager, Implementation Manager, Platform, IT, Development, Warranty Ops, and Accounting
• Ensure seamless handoffs between Deployment and Implementation teams
• Communicate risks, blockers, and readiness concerns with urgency and clarity
• Support other Deployment PMs by stepping into ongoing projects when needed

Requirements:

• BS/BA or equivalent experience
• 3+ years in project management, deployment, onboarding, or related operational roles
• Experience managing multiple dealership projects or similar customer-facing implementations
• Strong organizational, communication, and presentation skills
• Ability to manage a heavy workload and meet deadlines in a fast-paced environment
• Strong problem-solving skills and ability to work independently without direct supervision
• Proficiency in Jira, Insightly, Google Workspace, and CRM/ticketing systems
• Customer-oriented mindset with strong attention to detail
• Automotive industry experience
• Warranty operations knowledge
• DMS knowledge (CDK, Reynolds, DealerTrack, etc.)
• Experience with VPN/MFA connectivity setups