Business Systems Analyst III

CTG delivers IT and business solutions that enhance clients’ digital agility. The Business Systems Analyst III will manage enterprise API inventory and governance, facilitate moderately complex projects, gather and translate business requirements, coordinate system integrations, and oversee testing and implementation activities. The role also serves as a functional lead and mentors less experienced staff.

Responsibilities:

• Manage the enterprise API inventory to ensure API data is complete, accurate, current, and accessible for internal reference
• Partner with application security teams to collect API endpoint data from scanning tools and populate the central API repository
• Identify API owners and establish governance workflows with ServiceNow teams to maintain accurate ownership and inventory information
• Facilitate regular API inventory completeness reviews and expand data integrations as needed
• Collaborate with API portal teams to present inventory data within the API catalog
• Facilitate moderately complex projects from proposal through implementation and post-implementation
• Meet with business stakeholders to gather requirements and translate them into functional specifications
• Develop and execute test plans and test cases for assigned applications and systems, including integrated testing and UAT support
• Assess the impact of application changes across integrated systems and coordinate implementation activities
• Monitor project scope, requirements, documentation, regulatory obligations, and Corporate Technology standards
• Coordinate timely resolution of testing and implementation issues and conduct post-implementation follow-up
• Identify and escalate risk-related issues and maintain internal control and audit requirements
• Mentor less experienced staff through application training, research analysis, and project methodology guidance
• Serve as a functional lead for assigned applications and moderately complex projects
• Research and analyze business and technical requirements to ensure functional designs meet stakeholder needs
• Collaborate with business, technology, security, ServiceNow, and API portal teams to coordinate requirements, integrations, testing, and governance
• Ensure functional specifications, change requests, testing documentation, and implementation activities remain aligned with business requirements and applicable standards
• Support API governance, inventory management, system integration, and application lifecycle activities
• May serve as a functional lead and mentor less experienced staff
• Coordinate activities across business and technology teams but has no direct supervisory responsibility

Requirements:

• • Understanding of API components and system integrations
• • Experience facilitating system integration activities and defining governance workflows
• • Minimum of 4 years of combined higher education and/or operational or business analytics experience
• • Proficiency with personal computers and applicable software packages
• • Strong analytical, problem-solving, organizational, and communication skills
• • Ability to manage multiple projects or workstreams of basic to moderate complexity
• • Ability to work effectively both independently and in a team environment
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required
• • Bachelor's degree
• • Experience supporting business applications or serving as a subject matter expert for business systems
• • Knowledge of interfacing and integrated applications
• • Experience with project management, word processing, and spreadsheet applications
• • Familiarity with application development software and hardware platforms
• • Understanding of application frameworks and technology environments
• • Strong verbal and written communication, presentation, organization, and time management skills
• • Ability to coordinate across applications, business units, and technology teams
• • Ability to recognize project milestones and delivery dates, recommend solutions, and manage competing priorities
• • Detail-oriented with strong lateral-thinking and problem-solving abilities